Workforce Literacy - Series 4000

• Interpersonal Skills (4001) this course is identifying distinguishing characteristics, culture and relationships of information organizations. Emphasizes theories examining the interaction between human beings and the organizations in which they work
  
• Crafts Training & Skill Development (4002) this course module is an introduction to the skills and competencies needed to perform effectively at work.
  
• Remedial Skill Development (4003) this is an introduction to program modifications, supplementary services, and resources required for special-needs learners in vocational and practical arts education programs.
  
• Trade Certification (4004) this course would be available to those who hold National Certificates in Hospitality high level in any area (Cookery, Food and Beverage etc). In order to apply for Trade
  
• Certification you must have completed 1000 hours working in industry, in a relevant paid role, and be able to provide evidence of this.
  
• Customer Service (4005) this course will help employees identify customers and meet customer needs. Participants in this class will be introduced to the customer/supplier chain and examine how employees’ actions can directly impact customers’ impressions of the organization.
  
• Safety Training (4006) this is an intense one-day course that will instruct you on the essential regulations required by OSHA in light commercial operations, health care, and office environments.
  
• Career counseling (4007) this course is designed to teach the theoretical framework of career counseling, and introduce the basic counseling tools used in the career counseling process. The course will present major theories of career development, introduce sources of occupational information, and introduce principles of assessment in career counseling.
  
• Industry Awareness (4008) this is an introductory course within the framework of training and development courses provides an overview of the field.